Our company has developed a customer-oriented management system to ensure maximum customer satisfaction from the services provided.
The company’s management strives to ensure that all employees are fully aware of their significant role and contribution in providing high quality services for our clients.
The company continuously seeks to receive customer feedback regarding the services it provides. To that effect, we conduct customer satisfaction surveys that reflect new market trends and offer opportunities for constant improvement of the services we provide.
In compliance with ISO 17025:2017, the Management System applied by Total Q provides, among others, for a Complaint Management Procedure available upon request.